FAQs

Are you Black owned? 

Yes, we are a Black Female owned business.

When will you have smaller/larger sizes?

We are currently working on getting more variety of sizes in our products, however our suppliers are very limited when it comes to sizes and currently only offer sizes 6-20, but it is something we are striving for as we want to be as inclusive as possible.

Where are you guys based?

We are based in the UK

What does TSHKA Stand for?

TSHKA is not an acronym, the name derives from the owners name.

Can I cancel my order?

To make sure you receive your items ASAP, we'll start processing your order as soon as we receive it. This means that once your order has been placed, you will be unable to cancel it.

Can I pick up my order?

No - TSHKA is solely based online which means we do not have a storefront to accommodate pick ups.

Do you ship worldwide?

Yes - we ship worldwide. Please visit SHIPPING for further details

What is your dispatch time?

Dispatch is 24-48 hours after you place your order, unless it is a next day delivery/ express shipping option then your order will be dispatched accordingly.

What are your shipping times?

Standard UK shipping delivery within 2-4 days (excludes Sundays & bank holidays)
UK Next Day Delivery shipping delivery the next day (excludes Sundays & bank holidays)
UK Saturday shipping delivery on Saturday (Order by 1pm Friday)
International Standard shipping delivery within 4-8 working days 
International Express shipping delivery within 2-3 working days
     

How to track your order:

UK orders all tend to be sent via Royal Mail, to track your Royal Mail order:

  1. Enter ‘Royal Mail Tracking’ into the google search engine

  2. Select the link that is titled ‘TRACK AND TRACE - TRACK YOUR ITEM’

  3. Enter the tracking number emailed to you by the shipping team. If you cannot find the tracking number in your inbox then check your spam/ junk folder.

The information provided on the Royal Mail tracking information page is the only tracking information the customer and TSHKA has access too. For further information on your parcel please contact Royal mails customer service team on -  0345 774 0740 

International orders tend to all be sent via DPD, to track your DPD order:

  1. Enter ‘DPD Tracking’ into the google search engine

  2. Select the link that is titled ‘DPD TRACKING - DPD’

  3. Enter the tracking number emailed to you by the shipping team. If you cannot find the tracking number in your inbox then check your spam/ junk folder. Also enter your postcode below the tracking number where prompted.

The information provided on the DPD tracking information page is the only tracking information the customer and TSHKA has access too. For further information on your parcel please contact the DPD customer service team in your country via - DPD LOCAL CONTACT HELP