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Klarna FAQs

PAY OVER 3 MONTHLY INSTALMENTS.*

Pay later in 3 payments will allow you to spread the cost of your purchase over 3 equal instalments. The payment for each instalment will automatically be collected from the debit or credit card you entered at checkout. Your first payment will be made when your order is confirmed and instalments 2 and 3 are scheduled 30 and 60 days later, respectively. interest free!*

 

 ALL YOU NEED TO APPLY IS

1. A credit or debit card
2. To be over 18 years of age
3. A UK residential address

 

What is KLARNA?

Klarna is a payment service that allows customers to make purchases instantly and then pay for them in 3 equal payments once every 30 days starting from the date of purchase

 

How to shop KLARNA?

1. Add item(s) to your cart and head to the checkout.

2. Select Klarna at the checkout to pay as you like for your purchase.

3. Manage your orders and payments in the Klarna app.

 

Can I use KLARNA if I am an international customer?

KLARNA is only available to customers in the UK 

 

How does the automatic payments work?

Payments are collected on a 30 days basis off the debit of credit card given at the time of purchase. All scheduled payments will be sent over on email and you can review your purchases by logging in to Klarna here.

 

When will my items be delivered if I use KLARNA?

KLARNA orders are delivered within our standard delivery timeframes like any order from tshka.com

Visit our Shipping page for more information.

 

How do I return an item purchased with KLARNA?

Klarna returns will follow our usual standard returns process. Please see here for more information. Your total balance will be updated once the return has been processed and any remaining payments are automatically adjusted from the last instalment. Any payments already made will be refunded back to the original payment method. Do you have more questions about Klarna returns? Click here

 

What if I can't pay a KLARNA instalment?

Klarna will automatically attempt to collect your payment for your Pay later in 3 purchase from the debit or credit card you entered at checkout. If we are unable to collect your payment on the scheduled due date Klarna will make one further attempt to automatically collect payment two days later. Should this last payment attempt fail, Klarna will issue you a statement for the full outstanding order amount which will become payable 15 days later. Klarna shall notify you when a payment is due two days in advance of attempting to collect your payment.

 

 Have further questions? 

You can reach Klarna at https://www.klarna.com/uk/customer-service/ or by downloading the Klarna app.