Returns & Exchanges
At TSHKA, we aim to ensure you’re completely satisfied with your order. For change-of-mind returns, we offer store credit or exchanges on eligible items returned within 14 days of receiving your order, provided the items are unworn, in their original packaging, and have all tags attached. Customers can cancel their order within 14 days of receiving it, following the standard cancellation period, and subject to our standard return conditions.
Items returned outside this statutory period will be processed in accordance with our store policy, which offers store credit or an exchange only. Please note, sale items, nipple covers and earrings are not eligible for return.
The Process
The process to return is as follows:
1. Visit our return portal here
2. Enter Details: You will need your order number and email/ phone number associated with the order.
3. Submit Your Request: Once you've entered all the necessary information, submit your return request through the portal.
4. Await Approval Email: After submitting your request, our team will review it within 24 hours. You'll receive an approval email with return instructions if your request is accepted. If your request is rejected, you'll receive an email explaining the possible reasons.
5. Follow Return Instructions: If your return request is approved, follow the instructions provided in the approval email to complete the return process.
If you have any questions or need further assistance, feel free to contact our customer support team at sales@tshka.com
Other
Customers are responsible for return shipping costs unless the item is received in a faulty condition. In such cases, we will cover the return delivery cost and send out a replacement item free of charge.
Any package returned to us by Royal Mail, will automatically be refunded to store credit. The shipping cost will be deducted.
Please note that TSHKA is not responsible for any customs fees, import duties, or taxes that may be applied to international orders. These charges are the responsibility of the customer.
For any international returns, please ensure the declared value is marked as £20 or below. Items declared above this amount may be refused and automatically returned to the sender.
TSHKA assumes no responsibility for return packages that might be lost, delayed, damaged, or stolen during transit.
Furthermore, we do not provide refunds for packages that have been lost, damaged, or stolen while in transit.
If you have any further enquiries about returns or exchanges contact us at sales@tshka.com
